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14513 S. Center Point Way Suite 100
Bluffdale, Utah 84065
Hours: M-F 9am-5pm MST

Product Care

Tents

Since our tent fabric is treated for mold and mildew, you do not need to worry about packing it up wet! However, in the event that you need to pack the tent up damp or drenched, we suggest that you wait for a sunny day to dry the tent out thoroughly before storing it for long periods of time. Before packing your tent up it is good to make sure that all of the zippers are closed to avoid any unforeseen wear and tear on them.

Lights and Yeti’s

For all battery-powered lights and accessories it is essential that you charge your device once every three months. If you leave the devices off for an extended period of time without charging them, the batteries will go dead. Fortunately none of our devices take very long to charge and we are sure that you will be using them often enough to need not worry about dead batteries.

Garden Tools

Oiling your bamboo handled garden tools will ensure the longevity and splinter free nature of the bamboo. A gentle organic oil such as linseed oil is great to wipe down the wooden handles once you notice them getting dry to the touch. This will help keep your handles looking like new and spinter free for years to come!

All of our gardening tools are made from tempered stainless steel, this is what helps them keep an edge. If your gardening tools dull, you can sharpen them with a sharpening stone or file and it should restore the edge like new!

Shipping

Delivery Of Your Order

You have the option of shipping using United Parcel Service (UPS) or United States Postal Service (USPS). Shipping is guaranteed and tracking information is provided using UPS. Delivery date is an estimate and not guaranteed with USPS.
Overnight Shipping: If shipping by air, products will ship the same day as long as the order is placed by 1:00pm MST Monday – Friday.
Ground Shipping: All ground orders placed by 1:00pm MST Monday-Friday will ship within 48 hours.

How Deliver Dates Are Calculated

You will receive an estimated delivery date when placing an order. Estimated delivery is based on your order being placed before 1:00 pm MST Mon-Fri.
Our estimated shipping dates are based on several factors, including the destination address, the shipping option you have chosen and if the product you are purchasing in currently in stock. We only ship orders if they are 100% complete unless other arrangements are made. To make other arrangements please contact support@barebonesliving.com.
We calculate delivery estimates by taking the estimated shipping date and adding the transit time (the time it takes to package to travel from our warehouse to your destination address), based on the shipping speed you have selected. We only ship from our warehouse Monday – Friday. Please take this into account when placing your order.

Shipping to AFO/P.O. Boxes

We use USPS to deliver to any AFO/P.O. Box. Please be aware that the delivery date is an estimate and not guaranteed with USPS.

International Shipping

Please contact support@barebonesliving.com or fill out the form on our support page to get a shipping quote. We have many distributors throughout the world that may be able to source your product as well.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee. If for any reason you are not satisfied with your gear – no hassle returns. This only applies to products purchased directly from BAREBONES. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Returns

Returning Your Order

1.To Obtain return/warranty service contact our Customer Service Team: E-Mail: support@barebonesliving.com
2. Customer Service team will determine what further action is required. They will give you a Return Material Authorization (RMA) number. You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
3. Send the product by mail or courier, with shipping cost paid by you, to: 
BAREBONES – RETURNS 14513 S 980 W. Suite 100, Bluffdale, Utah USA 84065.
4. We will process your return and send your repaired or replacement product to you at our expense for products being shipped to locations in North America.

Exchanging Product

If you change your mind or are dissatisfied with our product(s) for any reason, return the product within 30 days of purchase if it is meets the following requirements:
1. You purchased from BAREBONES directly
2. You are within 30 days of purchase
3. It is in like new condition and still in our packaging.
Pay for the shipping and we will refund your money less the original shipping cost.
If you are exchanging for a different product, first return the product and once we receive it we will send out your exchange. The difference in amounts will be refunded as well to whichever party is short.
Of course, we stand behind our product and are advocates for our customers. If you don’t meet the above requirements exactly don’t hesitate to contacting support@barebonesliving.com and explain your situation. Exceptions may be made in certain situations.

Warranty

Lights

1 Year Limited Warranty

BAREBONES (BAREBONES SYSTEMS, LLC) warrants to the original consumer purchaser that this BAREBONES product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. This warranty statement sets forth BAREBONES’ total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.

WARRANTY PERIOD

The warranty period for all BAREBONES lighting and components is one (1) year. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. If you completed the online BAREBONES Product Registration Form within 30 days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).

REMEDY

BAREBONES will repair or replace (at BAREBONES’ option and expense) any BAREBONES product that fails to operate during the applicable warranty period due to a defect in workmanship or material.

LIMITED TO ORIGINAL CONSUMER BUYER

The warranty on BAREBONES’ products is limited to the original consumer purchaser and is not transferable to any subsequent owner.

EXCLUSIONS

BAREBONES’s warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in BAREBONES’ then-current product literature, or (ii) any product purchased through an online auction house. BAREBONES’ warranty does not apply to any battery cell or product containing a battery cell unless the battery cell is fully charged by you within seven (7) days after you purchase the product and at least once every 3 months thereafter.

HOW TO RECEIVE SERVICE

To obtain warranty service, you must contact our customer service team via email at support@barebonesliving.com. If our customer service team determines that further assistance is required, they will give you a Return Material Authorization (“RMA”) number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to BAREBONES at 14513 S 980 W. Suite 100, Bluffdale, Utah, USA 84065. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email support@barebonesliving.com to obtain further distributor information.

IMPLIED WARRANTIES

THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IN NO EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD IDENTIFIED IN PARAGRAPH 2, ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

EXCLUSIVE REMEDY; LIMITATION OF LIABILITY

The foregoing provisions state BAREBONES’ entire liability, and your exclusive remedy, for any breach of warranty, express or implied. IN NO EVENT WILL BAREBONES BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY BAREBONES PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL BAREBONES’ LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE BAREBONES PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Tents

Limited Lifetime Warranty

We back every barebones tent with a limited lifetime warranty that covers the entire tent against defects in materials and workmanship.

BAREBONES (BAREBONES SYSTEMS, LLC) warrants to the original consumer purchaser that this BAREBONES product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. This warranty statement sets forth BAREBONES’ total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.

REMEDY

BAREBONES will repair or replace (at BAREBONES’ option and expense) any BAREBONES product that fails to operate during the applicable warranty period due to a defect in workmanship or material.

LIMITED TO ORIGINAL CONSUMER BUYER

The warranty on BAREBONES’ products is limited to the original consumer purchaser and is not transferable to any subsequent owner.

EXCLUSIONS

BAREBONES’s warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in BAREBONES’ then-current product literature, or (ii) any product purchased through an online auction house.

Items covered under this warranty:

  • defective stitching/sewing
  • defective zippers
  • defective fabrics or treatment
  • defective hardware

Items not covered:

  • damage due to normal wear and tear
  • inconsequential “spot” leakage; tents are not guaranteed 100% waterproof
  • hardware or pole failure unless caused by defective materials
  • damage due to chemical exposure, mildew, mold or ultraviolet exposure

This warranty is not valid if the product is used in a commercial application or for housing, although we will make every attempt to correct any problems that arise under such conditions. We do not warrant that our tents will not burn if subjected to excessive heat or open flame.

HOW TO RECEIVE SERVICE

To obtain warranty service, you must contact our customer service team via email at support@barebonesliving.com. If our customer service team determines that further assistance is required, they will give you a Return Material Authorization (“RMA”) number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to BAREBONES at 14513 S 980 W. Suite 100, Bluffdale, Utah, USA 84065. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email support@barebonesliving.com to obtain further distributor information.

IMPLIED WARRANTIES

THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IN NO EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD IDENTIFIED IN PARAGRAPH 2, ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

EXCLUSIVE REMEDY; LIMITATION OF LIABILITY

The foregoing provisions state BAREBONES’ entire liability, and your exclusive remedy, for any breach of warranty, express or implied. IN NO EVENT WILL BAREBONES BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY BAREBONES PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL BAREBONES’ LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE BAREBONES PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If you have damage to your barebones tent that falls outside the scope of the warranty (e.g. damage due to improper use or neglect) or if you need replacement parts, we will make every effort to assist you in resolving the problem. We have a large supply of spare parts on hand so please contact our customer service department for help by emailing support@barebonesliving.com

Policy

PRIVACY POLICY

This Privacy notice discloses the privacy practices for (http://www.barebonesliving.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
4. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
5. What choices are available to you regarding the use of your data.
6. The security procedures in place to protect the misuse of your information.
7. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.

  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email support@barebonesliving.com.

BAREBONESLIVING.COM TERMS AND CONDITIONS

Please review the following terms and conditions that govern your use of this website, and note that your use of our site constitutes your agreement to these terms and conditions. This website and all products or services offered on this website are intended for adults, and by making any purchase or submitting any information on this website you represent yourself as an adult. The purchase of any BAREBONES products or services through this site is subject to separate terms and conditions of sale, which can be viewed on the various product and payment pages within this site. When used herein, the term “BAREBONES” refers to BAREBONES Corporation.

Geographic scope

This website is controlled and operated by BAREBONES from its offices in Bluffdale, Utah, in the United States of America. BAREBONES may offer to sell products and services featured on this website in the US and its territories. Unless specified, BAREBONESLIVING.com is available to visitors from outside the US for informational purposes only.

Price and availability

Some of the products and services featured on the site are displayed for promotional purposes only and may not be available for purchase through this site. All products and services offered for purchase on this site are subject to availability. The prices stated for such products and services are subject to change without notice.

Restrictions on use

Your use of this website is conditioned on your compliance with the following rules of conduct. You agree not to use this website or any information you obtain from this website:
1. In connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming, or any duplicative or unsolicited commercial messages
2. To advertise, or offer to sell or buy any goods or services for any purpose
3. To harvest or collect personally identifiable information about others
BAREBONES allows you to copy documents published by BAREBONES on this site for personal and noncommercial use only. Such authorization does not permit use of copyrighted content from this site for the unauthorized sale of BAREBONES products or services. As a condition of this authorization, you agree that any copy you make of these documents shall retain all copyright and other proprietary notices contained herein. This authorization does not include the use of images, logos or other content unless they are embedded within the documents. BAREBONES may revoke this authorization at any time, in its sole discretion. Upon any such revocation, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made in accordance with these terms and conditions or otherwise.
Each individual document published by BAREBONES on this site may contain other proprietary notices and copyright information relating to that individual document.
The materials displayed on or contained within this site, including all software, design, text, editorial materials, informational text, photographs, illustrations, audio clips, video clips, artwork and other graphic materials, and names, logos, trademarks and services marks, are the property of BAREBONES or their licensors and are protected by copyright, trademark and other intellectual property laws. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent or trademark of BAREBONES or any other person. Note that any product, process or technology on this site may be the subject of other intellectual property rights reserved by BAREBONES, and is not licensed hereunder.
Use of robots or similar tools for data mining or automated data submission through this site is prohibited without prior express written permission from BAREBONES.

Order acceptance

We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is canceled, or if additional information is required to accept your order. For your convenience, your credit card will not be charged until your order is shipped.

Resale

Purchases made on BAREBONES.com are intended for end users only. Products sold through this site are not authorized for resale unless given a special login by your sales representative. Your submission of your order shall constitute your full acceptance of these restrictions on resale.

Solicitations

BAREBONES reserves the right to review and reject any solicitation for a quote.

Promotion guidelines

All offers are limited to purchases made from BAREBONES and its participating authorized dealers. Purchases must be made during the specified promotional period to qualify.

Disclaimer of warranty and limitation of liability

THIS SITE AND THE CONTENTS OF THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY, REPRESENTATION, CONDITION OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. Some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. BAREBONES is not responsible for any inaccuracies, typographical errors or any other mistakes on this site or in any content you may obtain from this site, and reserves the right to make corrections.
IN NO EVENT SHALL BAREBONES OR ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES, BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS SITE, ANY MATERIALS, INFORMATION OR RECOMMENDATIONS APPEARING ON THIS SITE, OR ANY LINK PROVIDED ON THIS SITE, WHETHER OR NOT BAREBONES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

Changed terms

Any BAREBONES publication may include technical inaccuracies or typographical errors. Changes may be periodically made to these publications. These changes will be incorporated in new editions of these publications. BAREBONES may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.

Submissions

BAREBONES Corporation maintains an exceptionally strong commitment to research. Researching new technologies, incorporating the new technologies into products, and developing marketing strategies for our products may take several years.
We wish to avoid misunderstandings that could arise if a BAREBONES product or marketing strategy bears even a superficial resemblance to an idea that was submitted to BAREBONES during the development process. BAREBONES or any of its employees do not accept or consider unsolicited ideas, including unpatented technologies, or marketing plans. Nor do we provide any compensation, in either cash or product, for unsolicited product ideas. If you still submit your ideas to us, you agree that such information shall be deemed to be non-confidential, and that BAREBONES shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, BAREBONES shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such information. Notwithstanding the foregoing, our use of your personal information shall be governed by the privacy statement available on this site.

Product feedback policy and terms

We do welcome and value feedback on our existing products, and we make every effort to address questions or concerns that are raised by our customers. If you wish to comment on a BAREBONES product or if you have a question about or concern with any of our products, please consult and follow the instructions provided in the “Contact us” section of BAREBONES.com. Notwithstanding the foregoing, our use of your personal information shall be governed by the privacy statement available on BAREBONES.com.
Any product feedback you provide to us shall be deemed non-confidential and BAREBONES shall be free to use such information on an unrestricted basis.

Privacy policy

Your use of this website is subject to the terms of the privacy statement available on this site.

Amendment and termination

BAREBONES may amend or terminate these terms and conditions at any time and may do so immediately without notice. Any provision of these terms and conditions that by its nature is reasonably intended to survive beyond such termination shall survive.

Noncompliance with these terms and conditions

If at any time, in the sole discretion of BAREBONES, you fail to comply with any provision of these terms and conditions, BAREBONES reserves the right to deny you access or use of this website, and to otherwise pursue recourse against you to the full extent of the law. Upon any failure by you to comply with any provision of these terms and conditions, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made in accordance with these terms and conditions or otherwise.

Miscellaneous

This is the entire agreement between you and BAREBONES relating to the use of this site. BAREBONES can revise these terms and conditions at any time by updating this posting. This site may provide links to other sites that are not maintained by BAREBONES. BAREBONES provides such links for your convenience only, and is not responsible for the content of any third-party site.

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